1. no statutory right of withdrawal for entrepreneurs
For business customers (entrepreneurs within the meaning of Section 14 BGB), there is generally no statutory right of withdrawal or return for orders placed via our website. The statutory provisions on the right of withdrawal apply exclusively to consumers and do not apply to B2B transactions.
2. voluntary right of return (goodwill arrangement)
Irrespective of this, we offer our business customers the opportunity to return ordered goods as a gesture of goodwill under the following conditions:
- Return period:
Returns are only possible within 14 days of receipt of the goods. The period begins on the day the goods are delivered to the customer. - Requirements for returns:
The returned products must be in an unused, undamaged condition and in their original packaging. Goods that have already been used or damaged cannot be returned. If the goods are not in a saleable condition, we reserve the right to refuse a refund or to return the goods at the customer’s expense. In the case of test packages, only the products approved for testing may be used. - Exclusions:
Individually manufactured or personalized products and custom-made products are excluded from returns. - Return costs:
The customer shall bear the costs for returning the goods. Unpaid returns will not be accepted. Unless a test package was agreed and we have guaranteed free collection. - Refund:
After receipt and inspection of the returned goods, we will refund the value of the goods via the originally selected payment method. Shipping costs will not be refunded unless free collection has been agreed.
3. return process
Please register your return with our customer service in advance. After confirmation, you will receive further information about the return.
4. contact
For queries or to register a return, please contact:
service@franotech.com