Returns & Refunds

1. No statutory right of withdrawal for businesses

Business customers (entrepreneurs within the meaning of § 14 of the German Civil Code) have no statutory right of withdrawal or return. The statutory withdrawal rules apply only to consumers and do not apply to B2B transactions.

2. Voluntary return policy (goodwill)

Nevertheless, as a gesture of goodwill we allow our business customers to return goods under the following conditions:

• Return period: Returns are possible within 14 days of receipt. The period begins on the day of delivery.
• Conditions: Products must be unused, undamaged and in their original packaging. Used or damaged goods are excluded. If goods are not in a saleable condition, we reserve the right to refuse a refund or to send the goods back at the customer's expense. For test packages, only the products released for testing may be used.
• Exclusions: Custom-made or personalised products (e.g. bags printed with a logo) and special productions are excluded from return.
• Return shipping: The customer bears the cost of return shipping. Unpaid returns are not accepted unless a test package with free collection was agreed.
• Refund: After receipt and inspection we refund the value of the goods via the original payment method. Shipping costs are not refunded unless free collection was agreed.

3. Process

Please register your return with our customer service in advance. After confirmation you will receive all information on how to return the goods.

4. Contact

service@franotech.com · +49 7031 420 4070